FAQ's

♥  Each item in my store is made with great care and love and attention.

♥  I hand-pick all materials myself to ensure the highest quality and style – my fabrics for their colour, personality or quirkiness and my yarns for their softness, warmth and comfort. 

♥  Find out more & keep up to date by following lolli & bean on : facebook - pinterest - instagram

LIMITED RANGE AVAILABLE HERE : for the current full range please see my online stores or check facebook/instagram for what I'm working on now.

www.madeit.com.au/lolliandbean

www.lolliandbean.etsy.com

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When can I expect my order to arrive ?

Orders are dispatched using Australia Post's regular mail service.
Postage within Australia usually takes
2-10 days. International postage may take longer due to customs.
Express Post and tracked upgrades are
available to purchase within my store.

Most items are ready to ship within 3 days of payment, unless stated otherwise in the product description.

Can my purchase be gift wrapped and sent directly to the recipient ?

Absolutely ! Your order will be wrapped with particular attention to detail and a handwritten note can be included. Just look for the "gift wrapping" option listed in store.

Do you accept custom orders?

Yes ! But only within my current product range. What does this mean? If you love the design of a hoop, but not the colours used, we can work on the perfect colours for you. I will not copy anyone else's work and due to time constraints, I prefer to work with my current designs.

But please do contact me with requests !

Custom colours are accepted for crochet blanket orders, although there is often a waiting list for these orders.

Some of my favourite ever custom orders have become regular & popular designs in my range.

What is the shipping method?

Shipping is via REGULAR Australia post.

If you prefer Registered Post - please make contact prior to payment for a quote /adjustment of invoice.

PLEASE NOTE TRACKING IS NOT INCLUDED WITH YOUR ORDER. 

Australia Post does not include tracking - either domestic via the large letter size I use to ship NOR international tracking - as standard.

If you'd like to upgrade to shipping with tracking, please let me know. Domestic tracking will cost a little more for parcels posted as letters, but can be included at no extra charge for larger items (I just need to know !

Tracking for international parcels can be quite expensive.

International Customers Please Note - I am shipping from Australia. Packages to the rest of the world may take up to 2-3 weeks to arrive.

If your package does not turn up within the expected timeframe, please contact me and I will do my best to rectify the situation! 

However, I cannot accept responsibility for any customs issues or refusals. If you are concerned about your country's customs laws, please investigate before purchase.

If a package comes back to me from customs in the original condition, I will of course refund your money.